Professional Services
We offer enterprise class F5 Professional Services / Consulting & Support around the LTM, GTM / DNS, AFM, APM, & ASM F5 BIG-IP modules. From quick on demand iRule development & support with short time-lines, to very large complex load balancing implementations, our engineering team will go above and beyond to meet & exceed your expectations. Our primary vendor focus is F5 Networks, though over the years our client migrations to F5 Networks have drove us to master all the major players in in the industry.
Our Certified Engineers are not only experts in F5 Networks, we deeply understand Citrix Netscalers, A10 Networks AX series, Cisco CSS / Local Directors, & cloud Load Balancing technologies like Amazon Web Service (AWS) – Elastic Load Balancing & Route 53. Though we will not sell and support other ADC technologies, you can rest assured our experts are trained to dissect their configurations for migrations to the next level ADC F5 Networks provides.
| Design & Planning |
● New Environments
Need an architect’s guidance on exactly how to migrate your environment to the next level in Application Delivery Technology? Let our Engineers guide you through the exciting world of Application Delivery and help you design an architecture that is in line with your applications and organizations goals.
● Existing Environments
Already have some Application Delivery Technology in place? We can help Document your current Network, and identify opportunities to improve and optimize your existing architecture. |
| Implementations |
● New Installs
We’ll discuss and capture all your requirements and provide you with detailed documentation on exactly how we’re going to reach your goals.
● Upgrades / Downgrades
Upgrading and Downgrading hardware can be very risky if proper procedures are not followed. Let us follow our proven strategies for successful upgrades to get you to that next level of code and or new Hardware.
● Migrations
Lab Staging -We can stage your changes in our lab to overcome any hurdles prior to implementation.Back out Strategies – Full back out strategies and scripts are provided to ensure a smooth cut back if needed. |
Configuration Optimization
&
Audits |
Ensure your environment is running as efficient and as securely as possible. Studying the surrounding network and picking your configurations apart line by line we’ll provide you with a full analysis report identifying open risks and opportunities for improvements. |
| Application Deployment |
When deploying new applications significant consideration needs to be taken around the load balancing technology available. Let us interface your application team to ensure your new application is taking advantage of all the features & resiliency your Application Delivery Controllers offer. |
Consulting Services
The best onsite or remote consulting services for F5 Networks Products.
Our dedicated team of professionals is available to provide you with the best security solution available. We offer (onsite or remote) hourly contract consultative assistance services.
Services Include:
- Advanced network infrastructure analysis
- Security policy consultation
- On-site security appliance installation
- Hardware & software product recommendations & sales
- Custom application development
- System administration
Simplified Licensing
- Meeting your applications’ needs in a dynamic environment has never been easier. F5’s Good, Better, Best provides you with the flexibility to provision advanced modules on-demand, at the best value.
- Decide what solutions are right for your application’s environment with F5’s reference architectures.
- Provision the modules needed to run your applications with F5’s Good, Better, Best offerings.
- Implement complete application flexibility with the ability to deploy your modules on a virtual or physical platform.
Shipping
Order Fulfillment and Delivery Policies
Orders placed before 4:15pm (PST) Monday through Friday will be shipped out the day they were placed. Orders placed after 4:15pm (PST) Monday through Thursday will be shipped out the next day. Orders placed after 4:15pm (PST) on Friday will be shipped out the following Monday. Orders placed on a holiday will be shipped out the following non-holiday business day.
Shipping Carriers:
Orders are shipped primarily by UPS and FedEx, but we may use DHL, USPS or other freight carrier at our discretion. In addition, we may use any available service to ship orders if delivery time is not negatively affected (example: A customer who is located near our warehouse orders an item via 2nd day shipping, but it is shipped via ground because it will take 2 days or less for the ground package to arrive.)
Shipping Rates:
We charge flat rates for domestic orders placed on our website; however, if a shipment is unusually heavy, the charge of shipping may be increased. In the event of a shipping charge increase, the customer will be contacted first and a shipping price will be negotiated. Please note that some items may be shipped out of different locations, and Ground delivery times may vary.
The above rates do not apply to international orders. Please contact us when placing an international order to obtain a shipping quote. You may provide us with your own shipping account number and designated shipping carrier .
Late Shipments:
If your shipment arrives late, you must notify us within 14 days (including non-business days) of delivery in order to be eligible for a refund. Please note that because other factors may play a part in delayed shipments, shipping refunds are approved on a case-by-case basis.
Electronic Delivery:
Certain products may be available for electronic delivery via email. These products include software activation codes and license keys. Certain restrictions may apply.
Return Policy
| Return Policy Notice |
| By placing an order on this web site, you indicate that you have read and agree to the following return policies and conditions. |
Returns Must Meet ALL Applicable Criteria:
- If your returned product does not match all applicable criteria listed below, it will be rejected by our Returns Warehouse and returned back to you at your cost. Consequently, your RMA will be nullified, any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping to and from our Returns Warehouse that may be incurred by Virtual Graffiti, Inc. By requesting an RMA and/or shipping a return in violation of this policy you hereby agree to accept our shipment of the return back to you and to the payment of all shipping costs to and from our Returns Warehouse. Our arrangements with our suppliers and manufacturers allow us no room to make exceptions.
Basic Criteria:
All returns must include the following:
- Original packaging (manufacturer's box, styrofoam, plastic bags, etc.)
- Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.
- Valid Return Merchandise Authorization (RMA).
- Original packing slip. Do not mail or dispose of the packing slip (for rebates) until you have examined and tested the product to your satisfaction.
- The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, etc.)
- Manufacturer documentation (manuals, warranty cards, registration information, etc.)
- The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.
Basic Return Policy:
- Unless otherwise stated below, you have 30 days from the date your product left the warehouse (regardless of when you actually took delivery of the product) to get a valid RMA from our website and get your product to a shipper to return back to us. It does not have to be back in our warehouse within 30 days, but it does have to be in the possession of the shipper (along with the valid RMA). RMAs must be valid, unexpired, and issued for the product being returned. Only one RMA is issued per return. When it expires, you may no longer return your product.
- If you are ineligible for an RMA, contact the manufacturer directly or check any applicable warranty you might have. See the Manufacturer Contact List at the bottom of this page.
- Except as provided for verified defective products (See Special Returns Policy for Defective Products below), you will be responsible for all shipping charges for returns sent to our Returns Warehouse.
- All products are subject to a 15% restocking fee (except where prohibited by law) if returned opened or in a non-factory sealed box, provided that there is no restocking fee for defective products (see Special Returns Policy for Defective Products below).
- Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase.
- Please allow up to fourteen days from shipment for your return to arrive at our Returns Warehouse, delivery times vary based on shipper selected. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.
- Many of the items we sell have Special Return Policies. See the appropriate policy below to see if items you purchase are affected.
- The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the returns center and with respect to any shipments from the returns center back to you, the original distributor or manufacturer, or any buyer through the liquidation process. Title to the product being returned will remain with you at all times and transfer from you to the original distributor, or a third party in the case of a liquidation of the return, only upon receipt of the products by such distributors or buyers.
Defective Products:
- Defective products can only be returned in exchange for the exact same product, or at the sole discretion of Virtual Graffiti, Inc, the purchase price will be credited to the credit card used for the original purchase. Defective products may only be returned within 30 days of the date your product left the warehouse (regardless of when you actually took delivery of the product).
- Once your return is processed, and is verified to meet the basic criteria above and to be defective, your replacement order will be sent to fulfillment. How quickly your replacement product ships after that depends on product availability.
- For products that we verify to be defective, we will reimburse you for your original shipping expenses, provided that your defective return must be shipped via ground shipment only. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied.
Virtual Graffiti, Inc in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.
Manufacturer Only Returns (Direct Returns):
- Due to manufacturer's policies, certain items sold on our website may only be returned directly to the manufacturer.
- Contact the manufacturer directly to arrange the return. Be prepared to provide the manufacturer with the following information: Date of purchase, Serial number, manufacturer part number.
Opened Software, Registered Licensing:
- Software and License downloads are not returnable. All sales are final when software has been registered, activated or used. Exceptions must be approved prior to a return being authorized.
